Milestone SO Limited (formerly known as Shanly Partnership Homes) trading as Milestone, is registered with the Regulator of Social Housing (‘the RSH’) as a provider of social housing. The RSH is a government body whose role is to promote a viable, efficient and well-governed social housing sector that is able to deliver homes that meet a range of needs.
The RSH has put in place Regulatory Standards that all providers of social housing must comply with. The Standards are designed to make sure that Milestone is a good landlord to its customers, that are homes are maintained to a good standard and safe to live in, that we listen to our customers. The Standards also cover how the business is run, how we manage risk, and how we maintain financial viability and ensure value for money. Click here to learn more about the standards Milestone is required to adhere to.
The Milestone Board regularly and periodically reviews and confirms our compliance with the Regulatory Standards.
A new Complaint Handling Code came into effect on 1 April 2024. We are obliged by law to follow the requirements that are set out in the code. A copy of that can be found here
If you wish to make a complaint you can e-mail us at info@milestoneso.com, phone us on 01494 671 331 or write to us at the following address:
Complaints Team
24-26 Aylesbury End,
Beaconsfield,
Bucks
HP9 1LW
You find out more about how we handle complaints in our complaints policy, which can be found here.
If you’ve gone through all the stages of our complaints process and remain unsatisfied with our response you can take your complaint to the Housing Ombudsman. The Ombudsman will independently and impartially review your complaint, and provide a decision that it considers fair in all the circumstances. We will comply with any orders and recommendations the Ombudsman makes to resolve your complaint.
Housing Ombudsman Contact Details:
Housing Ombudsman Service, PO Box 1484, Unit D, Preston, PR2 0ET
Email: info@housing-ombudsman.org.uk
Phone: 0300 111 3000
Information for residents about the Housing Ombudsman Service can be found here.
We have carried out a Self Assessment against the Housing Ombudsman’s most recent updates to their Complaint Handling Code, which can be found here
This report covers our compliance with the Housing Ombudsman Complaint Handling Code, and our complaints handling performance. The report includes the Milestone board’s response to the report. A copy of the report can be found here.
Milestone SO Limited, trading as Milestone, is registered in England and Wales with company registration number: 5457993. Registered office: Sorbon, Aylesbury End, Beaconsfield, Bucks HP9 1LW. Milestone SO Limited (formerly known as Shanly Partnership Homes Limited) is registered with the Regulator of Social Housing (“RSH”) as a provider of social housing. RSH registration number: 4698
